Support

Our service desk provides incident management and proactive optimisation for your products. Our DevOps approach means we look at efficiency through continuous integration and deployment.

We can advise on infrastructure and scalable hosting, as well as providing support, patching, updates and upgrades. We also help you manage data-driven change through analytics, A/B testing, web performance assessments, competitor reviews, and accessibility audits.

Our approach to support

Our service desk provides support to clients who need on-going care and maintenance for their websites and applications.

Much more than a reactive help-desk, our service team proactively monitors performance and reviews your analytics, to help improve your live products.

We offer a flexible, tailored, service model. From baseline monitoring and security patching to collaborative backlog management, where we work with in-house teams to optimise products and services over time.

Alongside supporting the underlying infrastructure and technical platform, our development team works closely with our user researchers and designers to make data-driven, user-informed recommendations on how you can improve your product. 

Three colleagues discussing things in an office. One is standing, two are sitting down using comptuers

What we do

  • Integrated development and support teams, offering DevOps and ITIL service delivery
  • Continuous integration and deployment methods
  • Service desk and service management
  • Performance monitoring to SLAs
  • Analytics reviews and data-driven proactive recommendations
  • On-going hypothesis testing and CRO through multivariate and AB testing
  • Web performance and accessibility audits
  • Patching and update management
  • Upgrades and infrastructure support

Get in touch

If you would like to work with our team on your project, email us at hello@designedbysigma.com or call one of our offices: Macclesfield on +44 (0)1625 427718, or Cambridge on +44 (0)1223 451411